The covid-19 global pandemic and related restrictions have had a massive impact on businesses across the globe with many having to adapt to changing landscapes and very quickly find new ways of working and the manufacturing sector is no exception.
At Packaging Automation, we have a dedicated service team of 6 who handle breakdowns, machine commissions, service, training, and modifications to machines, offering a 24 |7 service across the UK and overseas.
In fact, just prior to Covid-19, one of our engineers delivered a machine to Lombardy, Italy, armed with technical translations and found himself caught up in the Italian lockdown, thankfully he returned to the UK Covid free but just a few weeks later than planned!
As demand for food products increased during lockdown, the team were classed as essential workers to keep customer machines running.
Whilst some customers shut down many continued to operate and demand for the service team remained the same. With a few minor adjustments, the introduction of shift patterns and the wearing of PPE, service continued with little disruption.
James Bridge, who heads up the Service Team commented :
“At Packaging Automation we future proof all our machines as much as possible and the inclusion of remote connection tools simply means that our clients have to plug in an ethernet cable and we can dial in with remote access to check for faults / performance issues. We are proud that we were already ahead of the game when the pandemic hit so could continue to deliver excellent service and make a small but non the less vital contribution to keep the nation fed!”
The Service & Spares team are the link between PA and our customers. It is our ability to communicate openly and provide honest feedback, which is key to ensuring our continued commitment to customer satisfaction and our continuous improvement.
To find out more about Packaging Automation Service & Spares visit: https://www.pal.co.uk/service-1 or call 01565 756557
